ERP Support Specialist (Epicor Prophet 21)

ERP Support Specialist (Epicor Prophet 21)
Target annual salary $110,000
Fully remote anywhere in the U.S.
Full-time, direct hire

Summary
Support Epicor Prophet 21 for a distribution business. You will work directly with users to diagnose application and data issues, build reports, and help the IT team improve and maintain the ERP environment.

Requirements

• Hands-on Epicor Prophet 21 experience resolving user issues and supporting ERP data, reports or configuration. The role calls for five or more years of relevant P21 experience.
• Working knowledge of Microsoft SQL Server and SQL Server Management Studio (SSMS) for basic queries, reporting and troubleshooting.
• Ability to translate business needs into ERP or reporting changes, communicate clearly and manage competing priorities while working remotely.
• Bachelor's degree in a related field or equivalent hands-on experience.
• Preferred experience includes DynaChange, Crystal Reports Designer or Server, Visual CUT, SAP BusinessObjects, BarTender, ERP upgrades or conversions, and data warehouse or business intelligence work.

Responsibilities

• Resolve Prophet 21 issues involving application behavior, reports, data and integrations. Coordinate with users, IT colleagues and vendors when a fix needs broader support.
• Build and maintain Crystal Reports, BarTender labels and Prophet 21 forms, event triggers and data streams. Use SQL Server to check data and troubleshoot reporting issues.
• Help test and deliver ERP upgrades, conversions and integrations. Support reporting and data warehouse initiatives and identify manual processes that can be automated.
• Document configuration and reporting changes, and show users how to work with new or updated ERP features.