Network+, A+, or Security+ certifications are preferred

\nDescription:
\nWe are seeking a skilled and customer-focused Desktop Administrator to provide technical support and maintenance for end-user computing devices, peripherals, and software. The ideal candidate will have hands-on experience troubleshooting hardware and software issues, setting up workstations, and ensuring optimal performance of IT systems in a corporate environment.
\n
\nResponsibilities: \n\n

Provide onsite or remote support for desktops, laptops, printers, and other end-user devices
Install, configure, and maintain operating systems and software applications
Troubleshoot hardware and software issues, escalating complex problems as needed
Perform routine maintenance and upgrades on IT equipment if needed
Maintain accurate documentation of issues, solutions and asset inventory
Collaborate with remote IT teams – Service Desk and engineers - to ensure consistent service delivery
Assist with onboarding and offboarding processes, including device setup and recovery
Ensure compliance with IT policies and security protocols
Collaborate with cross-functional teams and operate as "smart hands" to ensure the smooth operation of IT systems
Contribute to the Knowledge Base with updates to existing articles and generation of new articles
Provide excellent user support via phone, email or in person.

\nRequirements:\n\n

2-4 years in a desktop administration role or at least 4 years in a Service Desk environment
Knowledge of Active Directory and M365 tools and processes
Hands-on experience with user endpoints such as laptops, desktops, printers, scanners, and other peripherals
Incident, Service Request and Problem and Change Management
Occasionally act as an escalation point for Critical outages outside of standard business hours

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