Integration Field Support Technician- Travel but local to Austin
Austin, Texas · Information Technology
Integration Field Support Technician- Travel but local to Austin 6 Months Project Location: Austin, TX- First couple weeks will be onsite here for training and getting to know the team SW Austin (Barton Hills and South Lamar area) zip code is: 78704 Paid 100% travel Very Specific Skill Set Please note and confirm with candidates prior to submission:
This position requires 100% travel to various locations across North America
Travel expenses will be reimbursed, Please note that Travel Time is unpaid.
Resource will spend first few weeks on-site in Austin to learn about the environment and processes.
Once acclimated, resource will rotate to cutover sites across north America
This is fast paced work – approximately 3-6 cutovers/week and the resource might bounce between ~3 sites per week.
The Customer needs a resource who can operate independently, travel constantly and do real hands-on, field work. Experienced travel Tech!!
Position Scope:
Provide M&A integration and support efforts.
60% – for the Acquired company Desk-side / end-user support. Resource is the onsite “hands” support and cleanup. Includes:
Get up to speed on customers current process/environment
Post-cutover tasks: re-IP printers, update machines, fix what breaks after the cutover
Light validation: “does it open / can they log in” (not deep testing)
Day 1 end-user support
Will need credentials (passwords, local admin, etc.) to actually be effective
40% – for the Corporate Team (cutover support) Support customers corporate network cutovers, including physical work like:
Rack/stack switches
Onsite cutover execution support alongside the network team and PM
Must Have Skills
Possess strong desktop support skills (like changing IPs, managing printers and drivers), and be "teachable" enough to handle physical racking and stacking of networking gear.
Highly dependable and accountable – consistently meets commitments, follows through without needing close supervision, and communicates early when risks arise/Strong work ethic and ownership mindset – treats the customer’s environment as their own, takes