TAM-Technical Account Manager (Security)-Hybrid
WFH-Flex -Cincinnati, OH (Kenwood- 45242) Salary Range- 150K Range when Perm
3 Month Contract to Hire
Great Company
Unlimited Growth
Paid Certs when taken perm *True Technical Account Management Experience with Cyber Security is a must-have *Must have MSP or VAR experience *Must have experience working with External clients. *You will “oversee all aspects of clients Security”
The Technical Account Manager (TAM) is a member of the Managed Services Client Experience team, responsible for leading our clients through the strategic and technical aspects of their IT transformation journey and helping them to successfully adopt our services. The TAM develops close relationships with Managed Services clients in order to understand their business needs, operational and technical challenges, and utilizes their technical skillset and understanding to help clients achieve the greatest value from our services.
Description: The Team Lead role is a player/coach role, with an estimated breakdown of TAM responsibilities: 75% and Team Lead: 25%. Responsible for leading, managing and coaching the Third Party Security Assessment team and program. Serve as the primary technical point of contact for assigned clients, managing technical escalations and ensuring alignment with business goals. • Build and maintain strong client relationships by understanding their operational and technical challenges. • Provide strategic IT guidance and help clients adopt solutions to improve efficiency, security compliance, and business outcomes. • Conduct regular health checks, risk assessments, and technical reviews to identify gaps and recommend improvements. • Participate in Quarterly Business Reviews (QBRs) to communicate technical value and roadmap alignment. • Collaborate with internal teams (Sales, Engineering, Client Success, Project Management) to ensure seamless service delivery. • Support the Client Success Managers in managing account profitability and service performance. • Maintain accurate and up-to-date technical documentation for client environments. • Identify opportunities for service expansion, automation, and optimization. • Ensure all client engagements are executed with a focus on results, accountability, and continuous improvement.
Skills Must Have
Strong customer service skills with the ability to make good judgments and quick decisions.
Ability to communicate complex plans and solutions effectively verbally and in writing with both customers and internally.
Ability to effectively prioritize and execute tasks in a fast-paced environment.
Ability to build trusted relationships and influence Senior Leadership teams.
Ability to collaborate with peers and work cross-function as needed with Sales and Engineering teams.
Proven knowledge of ITIL frameworks (Incident, Problem and Change Management primarily).
Occasional on-call and after-hours work as the business requires, expected to travel to customer sites as needed.
Experience/Certifications Needed
10+ years of relevant experience a must have
Qualifications
10+ years of related experience in engineering, technical sales and/or IT consulting.
10+ Year of Cyber/Network Security Experience
Experience with understanding of SIEM’s & Security Operation Centers
Basic understanding of log forwarding (syslog & API)
Experience with configuring & setting up SIEM integrations (syslog & cloud-based sources)
Comfortable recommending specific log verbosity by data source with SOC operations in mind. (Examples include but not limited to Firewalls, Network Equipment, Cloud Hosted Security Tools, Cloud Hosted Platforms – Azure, O365, AWS, GCP, etc)
Understanding of Threat Intelligence
Ability to understand and speak on operational cybersecurity activity and advise on best practices
Focused experience around Windows server technologies (Office365, Remote Desktop Services, Active Directory, etc.)