Batch Analyst- Onsite Shift: Mon-Fri (10pm-7am) Onsite in Ewing NJ 65-80K-Range but flexible 3 Month Contract to Hire Great Company Unlimited Growth Paid Certs *Processing system experience using such tools as MoveIT, ControlM *Working within a batch or release team before
The Batch Management Analyst is a member of the Managed Services Operations team whose primary function is to provide daily batch management/job scheduling support, database monitoring, and workflow management. This customer facing Analyst role is responsible for monitoring overnight database jobs and file transfers, ensuring all processes are occurring on time, and quickly escalating any issues or delays to the appropriate resources.
This is a 3rd-shift role (10pm-7am) as part of the 24x7 Batch Management Team.
Responsibilities
In-depth knowledge of the overnight batch management process
Complete the overnight checklist daily recording all file transfer and database job activity
Run basic SQL queries to proactively monitor and record database job status
Launch batch scripts and monitor status
Send overnight progress status emails throughout the shift
Escalate and engage the proper resources for any process delays or issues
Modify batch checklists and other documentation as required
Identify gaps in process and procedure and suggest improvement opportunities
Represent client in a professional manner in all forms of communication with the customer
Ensure that daily issues of a complex scope receive the urgency and escalation necessary to support the overall business and customer support objectives
Other tasks maybe required as associated to this role
Qualifications
2-3 years of batch management/job scheduling experience within an Operations environment required
ITIL v4 Foundation certification, preferred
Strong knowledge of ticketing system software with awareness of ITIL process, ServiceNow experience preferred
Security compliance experience (PCI, ISO 27001 or SOX), helpful
Advanced knowledge of Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Hands-on work experience with the following:
Job Scheduling or batch management processing system experience using such tools as MoveIT, ControlM etc, required